By using overtime, an employer avoids the costs and time associated with recruiting, selecting, and training employees

The process of exchange, termed "perspective giving and perspective taking", is one in which a party is asked to write about their difficulties with a situation, and a second party is told to accurately summarize the statement of the first party

Each of the following statements is related to this type of exchange EXCEPT: a. a team's exposure to information related to an out-group's heterogeneity in terms of their positive and negative characteristics reduces prejudices. b. trying to be empathetic when interacting with an out-group member has positive effects when the out-group member discloses hardships and expresses a need for support. c. trying to be empathetic when interacting with an out-group member who is not expressing a call for help can back-fire and result in negative perceptions. d. a team's exclusive exposure to an out-group's positive characteristics is the most effective means to reduce in-group prejudices.

The document that governs the relationship between a franchisor and the franchise is the:

A) FTC. B) FDD. C) UFOC. D) FOC.