The balanced scorecard perspective that addresses things that an organization needs to do well to meet customer needs and expectations:

Giving out samples at a site such as a state fair, parade, or sporting event is:

A) direct sampling B) response sampling C) cross-ruff sampling D) selective sampling

The following activities must be performed when goods cross international boundaries except:

A) obtaining currency permit. B) packing goods for export. C) transporting the goods. D) preparing a land bill of lading. E) receiving payments.