Which of the following is an example of a conflict of interest?
A) Preferential dealings with relatives
B) Investing in competitors
C) Competing with the company while still employed by the company
D) All of the above
Answer: D
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Which of the following benefits with respect to a customer's service needs and expectations must a business consider to determine if a channel system is viable?
A) product quality B) product assortment C) availability/delivery D) product form E) image benefits
You need to write a letter to a customer denying a claim, as the customer is responsible for the problem that she is asking you to fix. In this situation, ________
A) the direct approach is best to buffer the bad news B) the direct approach is preferred so that you get right to the point without introductory pleasantries C) the indirect approach alleviates the need to phrase the bad news tactfully D) the indirect approach can provide introductory information so it can be understood by the reader E) you should always take responsibility for the claim even if you are not to blame in order to maintain the customer's goodwill