Which of the following is true of services and their providers?
A) Service providers are more capital-intensive than labor-intensive.
B) The quality of the service experience is controlled by a service contact employee.
C) Service experience is usually constant irrespective of the person delivering or receiving it.
D) Services can be provided in an isolated environment, away from customers.
E) The degree of variation of inputs and outputs is negligible for services.
B) The quality of the service experience is controlled by a service contact employee.
You might also like to view...
________ require the respondent to construct a response in the form of a story, dialogue, or description
A) Association techniques B) Expressive techniques C) Construction techniques D) Impression techniques
Two key 1986 court decisions dealing with affirmative action involved
a. black musicians in Chicago and plumbers in New York. b. white fire fighters in Cincinnati and sheet metal workers in Cleveland. c. black road dispatchers in Santa Clara, California and Jackson, Michigan teachers. d. black fire fighters in Cleveland and sheet metal workers in New York.