Customers enter the stadium and purchase refreshments before they are shown to their seats by experienced ushers. The customers are considered objects in the simulation model

The first step in planning for sales training involves assessing sales training needs.

a. true b. false

The Canadian Human Rights Act

a. includes legal protection for sexual orientation. b. requires comparable worth (or pay equity) for males and females in occupations of equal difficulty. c. only applies to industries that are federally regulated. d. All of the above