Effective teams have confidence in themselves and believe they can succeed. This confidence is called ________
A) social facilitation
B) goal congruence
C) social loafing
D) team efficacy
E) self-serving bias
D
Explanation: D) Efficacy means that a team believes it can succeed in the job and goal that is placed before them. There are two ways to increasing efficacy: 1 ) provide training to improve skills and increase confidence, and 2 ) help the team achieve small, incremental successes.
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Which of the following statements about Web site conversion statistics is FALSE?
A) Web site visitors can be classed as either new or returning. B) Visitors who begin a purchase on most Web sites must complete it. C) The conversion rate is the number of people who take action divided by the number of visitors. D) Analyzing exit rates can tell you why visitors left your Web site.
The one-time costs facing the buyer who switches from one supplier's product to another's is
A) product differentiation. B) capital requirements. C) switching costs. D) access to distribution channels. E) government policy.