Our perception of goodwill, trustworthiness, competence, and appropriateness on the part of the sender, determine whether or not we listen to the sender's message

Decision making groups with recognizable goals and norms and sets of rules and resources and patterns

of interaction under ongoing tension are called, in the text, a. fields. b. spheres. c. argument systems. d. interactional, communities.

When receiving criticism, admitting that you are wrong is never a good idea

Indicate whether the statement is true or false.