To soften the impact of the bad news, what type of information can be included in the message?

A) An apology
B) A hidden benefit of the delay
C) Reasons for the bad news
D) A reminder of what has gone well so far
E) Options or alternative choices

Answer: B
Explanation: B) You might find a silver lining, or a hidden benefit, in the bad news, thereby softening the impact of the bad news.

Business

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