A type of bias marked by refusing to listen to a speaker who presents a contradicting viewpoint or perspective from your own is ___________

Which of the following is NOT a problem with patient communication?

A) being forthright with why the patient is there B) not telling one?s physician what supplements and vitamins a patient is taking C) patient fear of communicating with a physician D) perceived quality of medical care

The topics, hobbies, and experiences that are important or interesting to your listeners make up their

A) personal interests. B) self-interests C) reference groups. D) cultural facts. E) beliefs and values.