According to force-field analysis, _____
a. change will occur when the sum of the opposing forces is zero
b. ignoring forces against change facilitates the change process
c. change occurs when forces in one direction exceed forces in the opposing direction
d. equilibrium occurs when there are no forces acting for or against change
e. answers a and d
c
Business
You might also like to view...
Which of the following is NOT a model for evaluating consumers' behavior during the service encounter experience?
a. Moments of Truth b. High/Low contact service c. Servuction System d. Theater Metaphor e. Zone of Tolerance
Business
An agreement whereby the parties to a contract agree to accept something different in
satisfaction of the original contract is called an accord and satisfaction. Indicate whether the statement is true or false
Business