Using a dark background with lighter-colored words can have an unpleasant effect and make the words difficult to see

One of the unique qualities of this textbook is its focus on how a person's __________ affects his/her interpersonal communication

Fill in the blank with correct word

Most of the telephonic use for conflict management has developed around landline phones. What are the characteristics required for a telephonic mediator?

a. Must be skilled in active listening. b. Must have rapport building skills. c. Must be able to understand silences and tones. d. All of the above.