The speaker's clothing has an impact on listeners' impressions and on their judgments of the speaker's

Consumer-focused marketing includes ________

A) database marketing B) relationship marketing C) customer relationship management D) integrated brand communication E) All of the above.

According to your textbook, a speech that sounds spontaneous to the audience no matter how many times it has been rehearsed has a strong ________ quality.

A. impromptu B. formal C. kinesic D. conversational E. memorized