____ occurs when someone leaves a car with an auto repair shop to be fixed, loans a lawnmower to a neighbor, or takes care of a friend's goldfish for a week.

What is another name for on-line price comparison engines?

a. extranets b. shopbots c. price "tickers" d. virtual spreadsheets

Working with a qualified outsourcing partner may give your IT staff the chance to ________ their skills and gain confidence

A) manage B) oversee C) qualify D) improve