ISO 9000 is a series of standards that ensure that products ________
A) are of minimal quality
B) conform to customer requirements
C) conform to industry rules
D) exceed government requirements
Answer: B
Explanation: Though operations that receive ISO 9000 certification almost certainly have minimal quality, conform to industry rules, and exceed government rules, the main purpose of the program is to make sure that products meet requirements that are set by customers. This makes "conform to customer requirements" the correct response.
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The Federal Trade Commission (FTC) has broad duties to:
A. ban the sale of products that expose consumers to unreasonable risks. B. prohibit discrimination by lenders based on religion. C. set safety standards for radiation-emitting products. D. challenge mergers and acquisitions that reduce competition or innovation.
All of the following are reasons why a business should be managed ethically except:
A. because it is the right thing to do. B. because strict global regulations require it. C. to attract new customers and retain existing customers. D. to please customers, employees, and society.