Drivers who use mobile phones in their cars have the same degree of impairment as someone who is legally drunk

When an audience is feeling overwhelmed by a threatening issue, what could the speaker do in order to decrease the negative affect?

A. Quit speaking B. Try to convince them that they must accept the threat C. Attempt to decrease audience commitment to the issue D. Offer reassurance

The text describes three ways in which, when you are at work, you are in a different frame where you enact relationships and perform identities connected to work. Which of the following is NOT one of those ways?

a. Workplace formality/hierarchy b. Workplace identities c. Workplace routine d. Workplace goals