The stakeholder group composed of the CEO and the members of the top-management team is
important for which of the following reasons?
A) its role in environmental scanning
B) its responsibility for formulating a strategy that realizes the vision and mission
C) its responsibility for encouraging teamwork
D) its influence over the shareholders and board of directors
B
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Which of the following is not a major advantage of the use of centralized customer service areas?
a. The salesperson is able to recommend alternative goods and services. b. A common store policy is ensured. c. The department can be placed in a space with little activity. d. Specialized personnel can be used.
What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs?
A) corporate social responsibility B) economic sustainability C) carbon footprint D) sustainability E) closed-loop supply chains