If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the person's name so you can use it when you call back is a strategy Hocker and Wilmot call "calm persistence."

We experience jealousy when we feel we are inferior to or of lesser importance than someone else

Indicate whether the statement is true or false.

Whenever an individual cut from a disc or downloaded from the website is dubbed for use in a production it can be covered by this license type:

A. blanket B. per needle drop C. overall license D. all of these E. none of these