Tommy Baker is in charge of CRM for American Pie Nostalgia. As a result of his successful efforts in this area, his firm will likely enjoy all of the following EXCEPT ________
A) providing higher levels of customer services
B) developing deeper customer relationships
C) creating offers tailored to specific customer requirements
D) understanding the competition better
E) identifying trends in customer concerns
D
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A retailer offers a revolving credit account to its customers; interest is charged at 18 percent per year
If a customer buys $400 in merchandise in November and carries the total balance over for one month, how much must the customer remit to pay the account in full? a. $400 b. $403 c. $406 d. $409
Surgical insurance covers the cost of surgery. A surgical policy generally lists which of the following?
A) The specific operations it will cover B) The maximum dollar amount that will be paid for each operation C) The dollar amount that will be paid to the surgeon for the operation D) All of the above