Conveying negative organizational news should only be done on social media sites that allow for little audience feedback
Indicate whether the statement is true or false.
Answer: FALSE
Explanation: When making negative announcements, match your approach to the situation. For example, in an emergency such as product tampering or a toxic spill, get to the point immediately and make sure all affected parties get the information they need. Consider the unique needs of each group. When a company or facility closes, for instance, employees need time to find new jobs, customers may need to find new suppliers, and community leaders may need to be prepared to help people who have lost their jobs.
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The average life expectancy of a customer for a company with 75% customer retention is ________
A) 1 year B) 2 years C) 3 years D) 4 years E) 5 years
Online flash sales are used to create buying urgency and make buyers feel lucky to have gotten in on the deal
Indicate whether the statement is true or false