________ is the technique of hiding the internal implementation details of an object from its external view

Which of the following is not a suggestion for improving communications with the baby boomer generation?

A. Be aware of different values and motives B. Match degree of formality with the culture C. Avoid stereotypes D. Use a variety of communication tools E. Stick to only old-fashioned communication methods

By giving affected groups as much time as possible to prepare and respond, what type of strategy is being used to minimize the negative announcement?

A) Matching the approach to the situation B) Considering the unique needs of each group C) Minimizing the element of surprise D) Allowing enough time to plan and manage the response E) Being open and transparent