Mateo enjoys his philosophy class, and he likes listening to his professor lecture. However, Mateo tends to glaze over when the professor gives the class directions, and he allows his mind to drift while the professor explains the requirements for an upcoming test. As a result, Mateo completes the test incorrectly but is surprised to receive a low grade. What of the following best describes the problem caused by his glazing over?

A. Mateo was an ineffective listener.
B. Mateo listened less critically than he normally would.
C. Mateo missed important details in what he was hearing.
D. Mateo gave the professor the impression that he wasn't listening.

Answer: C

Communication & Mass Media

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Francisco listens to a speech eagerly and attentively and accepts everything the speaker says without question. Which ethical listening guideline is Francisco violating?

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CHOOSE ALL THAT APPLY. Friendships in the workplace can have a positive impact but can also have negative consequences. Which are among those challenges?

a. People are taken away from the work they should be doing, spending more time talking about their personal lives. b. There is an expectation for friends to do favors for one another that might require a person to violate organizational rules. c. The instrumental goals could dominate the relational goals. d. Friends do not always get along, which could disrupt the work of others in the organization.

Communication & Mass Media