The factors that increase normative commitment include:

A. salary and other monetary benefits.

B. availability of employment opportunities.

C. a sense that the organization has invested in the employee.

D. links to the local community.

E. organizational culture.

C

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Railroads were once operated based on the thinking that users wanted trains that would offer the most in quality, performance, and innovative features. The railroad managing companies overlooked the fact that there could be other modes of transportation. This reflects the ________ concept.

A) product B) production C) selling D) marketing E) societal marketing

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Which of the following statements is true regarding direct supervision?

A) Direct supervision allows managers to ensure that subordinate are not hiding any crucial information. B) The method of direct supervision is more effective in flat rather than tall organizations. C) Direct supervision is not suitable for on-the-job task learning. D) The method of direct supervision is more effective in organic rather than in inorganic structure.

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