When offering an apology, a good behavior to display is

a. waiting until the anger subsides before apologizing.
b. apologizing even if you don’t know what you did wrong.
c. accepting the other person’s anger.
d. offering justifications or excuses

Answer: c. accepting the other person’s anger.

Communication & Mass Media

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Answer the following statements true (T) or false (F)

Identify various civility fails speakers can make Most people they think they maintain an appropriate and positive relationship through communication.

Communication & Mass Media

Maria enjoys listening to music while doing her history homework. When she does so, she is engaging in ________ listening.

A. active B. empathic C. critical D. passive

Communication & Mass Media