Illustrations can be just a short word or phrase

The listener feels something of what the speaker is feeling, sees the world as the speaker sees it, and even senses that she is walking in his shoes. What is this listener demonstrating?

a. listening passively b. listening actively c. listening with empathy d. listening with an open mind

What impact did the revolution have on the press?:

a) readership increased; b) new distribution avenues increased; c) a distinction was made between news and commentary; d) editorial comments increased: e) all of the above