Quality costs can be hard to measure

Which of the following disputes can be adjudicated by the World Court?

A. a personal dispute between the citizens of two countries B. a commercial dispute between a citizen of America and a company in Russia C. a dispute between the government of Canada and the government of Iraq D. a dispute between a company from England doing business with a company in China E. a dispute between two technological companies based in the United States

Which of the following statements related to e-mail is incorrect?

a. Messages should be responded to within 48 hours. b. Messages should be kept to two screens. c. An inside address is not used. d. Devising an electronic signature is recommended.