"I'm not sure I understand how a weekly promotion will accomplish our goals. How will providing customers with discounts make us more money?" is an example of an effective clarifying statement.

According to the text and numerous employer surveys, desired skills for potential employees include the ability to:

a. write effectively b. speak effectively c. communicate effectively with others d. All of the answers provided

When Facebook continually recommends friends, apps, and groups that you might like in order to keep you coming back to the site, this is an example of:

a. audience conditioning b. exposure reinforcement c. cross-vehicle promotion d. media convergence