Studying public speaking benefits people only on the personal level

A manufacturing company decides to create a machine that can recycle waste. They even decide to reuse waste water instead of dumping it. What is this kind of behavior called?

a) Environmental relations b) Media relations c) Employee relations d) Customer relations

Recall a speaker you have heard/seen recently that had poor delivery skills (do not use one of your

fellow classmates as an example). This can be any speaker—someone that you have heard in person or through the media. First describe the ineffective habits and then, provide the speaker with three suggestions to improve based on support from your book. What will be an ideal response?