In a short essay, describe the importance of customers to the manager's job
What will be an ideal response?
Answer: Organizations need customers. Without them, most organizations would cease to exist. Yet, focusing on the customer has long been thought to be the responsibility of marketing types. However, employee attitudes and behaviors play a big role in customer satisfaction. Managers are recognizing that delivering consistent high-quality customer service is essential for survival and success in today's competitive environment and that employees are an important part of that equation. Managers must create a customer-responsive organization where employees are friendly and courteous, accessible, knowledgeable, prompt in responding to customer needs, and willing to do what's necessary to please the customer.
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An occupier of property may be able to escape liability for injuries caused to a person lawfully
on the property if he or she had put up a sign warning of the dangers on the property. Indicate whether the statement is true or false
The inventory held in case demand exceeds expectation in order to counter uncertainty is called
A) cycle inventory. B) safety inventory. C) seasonal inventory. D) sourcing.