Outstanding leaders combine good ______________ and effective _______________ to formulate and implement strategies that produce results and sustainable competitive advantage.
A) interpersonal processes & vision creation
B) encouragement of the heart & communication processes
C) personal development & business strategies
D) strategic substance & interpersonal processes
Ans: D) strategic substance & interpersonal processes
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Which of the following is a good example of a sales technology?
A) spreadsheet analysis of scanner data B) electronic slide show for a sales presentation C) software for shelf space management D) order status information available over the Internet E) any or all of these are good examples of sales technologies
The family in a buyers life consisting of parents and siblings is the ________
A) family of procreation B) family of influence C) family of efficiency D) family of orientation E) purchasing family