Nonverbal communication modifies verbal communication

A group wholeheartedly worked on problem-solving processes starting with detecting and describing the problem, followed by examining and evaluating the best solution to resolve it

The group also figured out the reason, source, and frequency of the problem. What tool does the group use at the first phase? a) Pareto chart b) Force-field analysis c) Cause-and-effect diagram d) Fishbone diagram

To determine who has the burden of proof, you first have to determine who occupies the contested ground

Indicate whether the statement is true or false.