The first step in a "public relations audit" is the identification of the key internal and external stakeholders in the organization

The listening stage at which you learn what the speaker means and grasp both the thoughts and the emotions expressed is known as ___________

Fill in the blank(s) with correct word.

A fallacy occurs whenever a speaker uses

a. incorrect facts b. incomplete evidence c. erroneous reasoning d. all of the above e. none of the above