In a total quality program which of the following would be a role of an executive officer?
a. Understand how each task and process within the scope of work contributes to the organizational goal.
b. Understand how to standardize processes and procedures
c. Understand the interrelationships between errors, near-misses, corrective actions, and preventive actions
d. Understand the interrelationships between processes, services, customers, suppliers, and employees within their business model
Answer: d
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The first step in the ethical decision-making model is to:
A) Define the ethical question or ethical dilemma B) Identify the action that is in your best interest C) Think about who is at fault D) Consider advice from others
The doctrine of ____________________ means "the thing speaks for itself."
a. res ipsa loquitur b. respondeat superior c. arĂȘte d. agape