Basic problems, such as password problems or user access, are usually handled by the ________ tier of the support process

Tom's gross pay for the month is $2,700

Tom's deduction for federal income tax is based on a rate of 21%. Tom has no voluntary deductions. Tom's yearly pay is under the limit for OASDI. What is the amount of FICA tax withheld from Tom's pay? (Assume a FICA-OASDI Tax of 6.2% and FICA-Medicare Tax of 1.45%.) A) $773.55 B) $206.55 C) $567.00 D) $387.45

In purchasing a direct mailing list, a response list consists of individuals who have:

A) met a specific demographic profile B) responded to previous direct mail offers made by the company purchasing the list C) made purchases or responded to direct mail offers in the past D) responded to a direct mail offer within the last 30 days