Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?

A. Expert system B. Virtual reality C. Neural network D. Genetic algorithm

People more likely to support decisions when they perceive ______________________ - even if they believe the outcome was unfair

Fill in the blank(s) with the appropriate word(s).