According to Heiss and Carmack (2012), _____________ can be used to communicate ________________ where it is clear the newcomer is part of the group. 

Explain the difference between a captive and a voluntary audience. Which of the two presents a

greater challenge to the speaker and why? What will be an ideal response?

Since your workspace is a reflection of your identity, you want to strategically use __________ to mark a territory as your own.

Fill in the blank(s) with the appropriate word(s).