Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

The period of time a new employee has to wait before she may enroll in a group life insurance plan is called

A) an enrollment period B) a probationary period C) a discrimination period D) an elimination period

The negative consequences that occur when demands tax or exceed one's capacity or resources are called:

A. stressors. B. Type C patterns. C. strains. D. crises. E. Type B patterns.