The following main points are arranged in ________ order.I. As a painter, Picasso tested the limits of abstraction.II. As a sculptor, Picasso often incorporated "found" objects.III. As a printmaker, Picasso gave vent to his whimsy and eroticism.

Practitioners fulfill a boundary-spanning role when they refuse to listen or consider the interests of outside publics

Indicate whether this statement is true or false.

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

a. how well the message was understood. b. how easy it was to remember the message. c. whether the message was of importance to the listener. d. whether the message could be remembered. e. the kind of feedback offered.