Dental hygienists working to instill a ban on soda machines in the local schools is an example of which type of program?

You are caring for a 9-year-old boy who fell off his skateboard. He has a cut on his right palm that is slowly bleeding. You should FIRST:

A) apply a pressure bandage. B) apply a tourniquet. C) apply an ice pack. D) apply a dressing.

When obtaining a telephone message from a recording device or outside answering service, you should not:

A) use active listening skills B) also check the fax machine and patient portal for additional messages C) list all patients who leave messages so you can pull their charts (or access their EHR) D) prioritize messages according to the order in which they were received