Grace had just met John and she sensed that there was real potential for developing a

Altering an image or chart is ethical as long as the speaker acknowledges and explains the alteration

Indicate whether the statement is true or false.

All of the following strategies can help you develop and express an effective apology EXCEPT

a) take responsibility for your actions with "I" statements. b) clearly identify the behavior that was wrong. c) explain why your actions are justified. d) acknowledge how others might feel. e) express regret.