Regarding the factors that lead to compliance, which of the following statements is FALSE?

a. Compliance refers to situations in which one person bends to the requests of another person who has little or no authority.
b. You passively comply when you quietly suffer unacceptable conditions without protest, such as someone talking loudly on their cell phone at a restaurant.
c. We are more likely to comply with a request if it comes from a stranger than someone we know.
d. In getting us to actively comply, salespeople depend heavily on appealing to our tendency to be consistent and to reciprocate.

C