A ________ is a subjective measure that defines specific behaviors and asks raters to indicate the frequency with which an employee performs the behaviors

The distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor and manufacturer, is referred to as the ________

A) accelerator effect B) bullwhip effect C) loyalty effect D) local multiplier effect

With respect to e-tailing, ________ can initiate certain actions, such as making a phone call to a sales representative, or sending a text message to a pre-specified number

A) MaxiCodes B) CPC Binary Barcodes C) viral codes D) MSI barcodes E) QR codes