The use of an external-internal practitioner team _____
a. is a duplication of resources
b. is required in order to provide the necessary influence to initiate change
c. will provide close adherence to top management's requirements
d. is probably the most-effective approach
e. all of the above
d
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Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent employee ratings. Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that Andrea is overreacting. Which of the following is a valid observation of this scenario?
A) Andrea failed to express an unpopular viewpoint. B) Bryan needs to learn to receive feedback. C) The office lacks a communication system. D) Bryan is self-managing and requires low supervision.
Cancellation and storage of documents means
A) documents are defaced and stored. B) documents are defaced before being shredded. C) cancellation data are copied from documents before they are stored. D) data are copied from a document and stored before it is being shredded.