When combined with empathic listening, ________ listening is the most effective mode for a salesperson

Cheris Kramarae's Muted Group Theory claims that those with power in a society "mute" the voices of women, the poor, and other minority groups

True False

You have _____ power over another when this person believes you have a right by virtue of your position to influence or control his or her behavior

A) legitimate B) referent C) reward D) expert