In a brief essay, discuss how managers can use rewards to shape team behavior

What will be an ideal response?

Answer: To shape behavior, managers can use a reward system that encourages cooperative efforts, rather than competitive efforts, to help achieve team goals.

Promotions, pay raises, and other forms of recognition should be given to employees who are effective collaborative team members. Taking this approach shouldn't ignore individual contribution, but rather managers should try to balance individual recognition with recognition of efforts that further the team.

Examples of behaviors that should be rewarded include training new colleagues, sharing information with teammates, helping resolve team conflicts, and mastering new skills in which the team is deficient.