Nancy was elected union shop steward to represent the interests of her coworkers in a grievance about overtime for the night-shift employees

When Nancy and the employees' immediate supervisors could not come to agreement over the issue, the union's grievance committee took the issue higher up in management. When an agreement still was not reached, the union members and management agreed to arbitration. What did both sides understand would happen next?
What will be an ideal response?

Answer: Both sides understood that a third party, an arbitrator, would listen to both parties in the dispute and make a decision that the parties have agreed will be binding on them.
Explanation: Arbitration is the process in which a neutral third party, an arbitrator, listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them.