The UP phase focused on specification of use-cases and scope definition of a project is

Which of the following are tangible goods that normally survive many uses?

A) generic goods B) durable goods C) core benefits D) convenience goods E) unsought goods

Which of the following will help build your credibility with the audience?

A) Ask a question that will get the audience thinking B) Unite the audience around a common goal C) Share an intriguing or unexpected detail D) Tell them how they will benefit from listening to you E) Tell a compelling story