Kim and Jonah have been friends since before becoming coworkers. In their work they have reached a point of divergence, which will require some conflict management. Both Kim and Jonah are not under any time constraints

In which format is the presenter only heard, but never seen or identified?

a) The anonymous announcer b) The spokesperson c) The testimonial d) The demonstration

When it comes to public speaking,

A. most people have natural talent and don't require practice. B. the more speaking opportunities you take, the more nervous you will feel. C. continued practice leads to greater success. D. speaker confidence guarantees speaker competence.