A pitch is directed toward ________

Which of the following is a guideline for sending e-mail?

A) Use lots of emoticons. B) Be sure to use boldface. C) Do not send e-mail when you are irritated or upset. D) Be sure to use all capital letters.

Larry is having trouble listening to a lecture. It's spring and the view out the window is much more interesting than the lecturer--and he's really comfortable, leaning against the wall in the back corner and zoning out. Larry needs to:

A. Move to the front row B. Screen out the distractions C. Mentally summarize and reflect on the speaker's words D. All of the above E. None of the above