A customer tells her pharmacist, "I have some concerns about this pharmacy." An active listening strategy would be to:
A. Ask the customer to put his/her concerns in writing.
B. Try and see the customer's point of view.
C. Remain behind the pharmacy counter and talk down to the customer.
D. Aggressively apologize and reassure the customer that you want her business.
Answer: B. Try and see the customer's point of view.
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Patient confidentiality at the front desk is breached when the medical assistant:
A) discusses a diagnosis with the physician in the physician's office. B) discusses patient information within hearing range of other patients. C) speaks in a low voice when discussing medical procedures with a patient. D) photocopies a patient's insurance card.
What is the timely filing deadline for Medicare claims?
a. 1 year from date of service b. 6 months from date of service c. 2 years from date of service d. 3 months from date of service