Frontline supervisors are responsible for thinking about the organization as a whole as it responds to changes in the outside environment

Qualitative analysis can help to gauge if, where, and to what extent people are talking about a business or product online

Indicate whether the statement is true or false.

Cognitive dissonance is the state of discomfort or anxiety that a person feels when there is an inconsistency between his or her beliefs and actions

Indicate whether the statement is true or false